Beautiful knives and so sharp you could shave with them, really pleased with these as they will last me a lifetime
Totally unsatisfied with quality and craftsmanship. Knife is falling apart. Blade detached from handle. Cutting edge not smoothly curved, very wavy. How to return it?
Hi Kornelis,
We are very sorry to hear about your experience and sincerely apologize that the knife you received did not meet the quality standards you expected from us.
If you received a defective product, we will of course take care of this right away. We would be happy to either send you a replacement knife or provide a full refund for the price of the knife, whichever you prefer.
Please contact us at info@japanese-food-craftsman.com and let us know how you would like to proceed. We will make sure this is resolved for you as quickly as possible.
Nakamura Blacksmith does their best to offer quality handmade knives at an affordable price. However, in the rare event that a product quality issue occurs, we will always be happy to take care of the issue and make things right for our customers.
Thank you for your understanding and for supporting Japanese craftsmanship.
Excellent knife. The others stay in the knife block!
Hi Arthur, glad to hear you're enjoying the Kiritsuke Bunka Knife! It's great to know it stands out among your collection. Thanks for supporting Japanese craftsmanship!
Greetings from Japan,
The Japanese Food Craftsman Team
I just received my Nenohi blade from the OMOI collection. The knife is beautiful and razor sharp. Very pleased indeed.
Hi Michael,
Thank you so much for your review, and for sharing your experience. We are happy to hear you're pleased with your Nenohi blade. Enjoy your new knife! We are here to help if you ever need anything at all.
Greetings from Japan,
The Japanese Food Craftsman Team
Simply put, I love it!
Hi Michael,
Great to hear you are enjoying your Shimanto River Hinoki Cutting Board as well. Thank you for your wonderful review and for your continued support!
Greetings from Japan,
The Japanese Food Craftsman Team
Ebony/Black / 270mm
I'm really excited to own this knife. It's beautiful and well made, and I believe it will serve just as well.
Thank you so much for your kind words! We're thrilled you're excited about your new knife and confident it will serve you well. Thanks once again for supporting Tadokoro Hamono and Japanese craftsmanship with your order!
Greetings from Japan,
The Japanese Food Craftsman Team
Nice knife. Good edge retection due to aogami steel. Very light and easy to hande.
Hi Michele, glad you're enjoying the knife! Aogami really does hold an edge beautifully. Thanks for the review!
Excellent piece or tool in my kitchen!
Thank you Proserpina. Good to hear it's serving you well. Enjoy it!
Yamazakura Cherry / Without Diamond Whetstone
I love this knife!
Hi Craig, thank you. Glad the santoku found a good home. Enjoy it!
Light Beige Sakura Wood / With Custom Engraving
It’s the best thing I’ve bought in a long time!!
Thank you, this is exactly what we like to read. Enjoy it!
Suberb craftsmanship. Will be buying again.
Hi Deborah, thank you for trusting us with this one. We'll pass your words on to the workshop, they'll be glad to hear it. See you next time!
Yamazakura Cherry / With Diamond Whetstone
Fantastic knife. Very light and sharp. I love the modern look and the extremely thin blade
Thanks for your kind words, Csaba! We're glad you love the knife's design and sharpness. Enjoy cooking!
This is a life-changing tool. If you've never had a great knife, this is a great place to start. Easy to work with and is able to do things my other knives can't.
Thanks so much, that's exactly what we hope this knife is for people. Enjoy it!
Yamazakura Cherry / With Diamond Whetstone
1) the tip of the knife was not shaped (sharpen) properly;
2) the surface of knife was not polished properly , circular traces are very visible;
3) the knife has been bought on sale and 20% off coupon was advertised along wwith the purchase. The coupon has been never provided.
It feels great to work with. Easy to handle, sharp.
Hi Marco, thanks for this! The kurouchi finish is one of our favourites, so it's great to hear it's earning its place in your kitchen.
Light Beige Sakura Wood / Without Custom Engraving
Great piece of artisanship, and incredible fast shipping. Recommended!
Hi Leonardo, thank you for your kind words! We're glad you're happy with your knife and our shipping service. Enjoy your craftsmanship!
Erittäin hyvä veitsi kaikkeen leikkaamiseen keittiössä. Erityisesti vihannekset ja juurekset saa leikattua todella ohueksi.
Hei Mika,
Kiitos ihanasta arviosta! Juuri tuo ohut viipalointi on se, mihin tämä veitsi on suunniteltu, joten on hienoa kuulla, että se toimii myös juureksilla.
Kiitos, kun valitsit meidät — mukavia hetkiä keittiössä!
I bought a Bunka knife with a broken tip for €183, including €51 in customs duties. This website is a huge scam, beware!
Hi Eddy, we are very sorry to hear about your experience. Thanks for sending us the photos by email previously as well. Sorry again that the knife reached you with a damaged tip. We photograph every knife before it leaves our warehouse and yours was in good condition then, so the damage happened somewhere in transit, and we're taking it up with the carrier. We refunded your order in full, so the amount should appear on your card once your bank processes it, and we've taken care of the rest by email. If anything is still unclear, write to info@japanese-food-craftsman.com and we'll sort it out.
Mizunara Oak / With Diamond Whetstone
Love the quality and the finish, thank you.
Thank you for the kind words! The finish is what made us fall for this one too, so it's lovely to hear it caught your eye. Enjoy your KISEKI: Santoku!
Beech / With Diamond Whetstone
First: it took three days more from Vienna to me than from Japan to Vienna. Shame on Vienna! Second: the Kiseki knife is really wonderfull.
Thank you for your kind words, Veit! We're glad you love the Kiseki knife. Apologies for the shipping delay, and we appreciate your patience. Enjoy your KISEKI!
Es entspricht voll seinen Erwartungen
Vielen Dank für die fünf Sterne! Viel Freude mit dem Messer.
Mizunara Oak / Without Diamond Whetstone
Super knife. I opened it immediately upon receiving it and sliced a tomato into wafer-thin slices. Wow, incredibly sharp.
Thank you for your wonderful review, Valentyn! We're glad you enjoy the knife's sharpness.
Ebony/Black / 270mm
A magnificent example of fit, finish, balance and sharpness. One of the finest additions to my collection in years! Thanks for the great work!
Thanks for this, Thomas. Good to know it arrived in good shape and that the edge met expectations.
170mm / Magnolia wood
Knife was sharp out of the box and the quality is great. It feels amazing to use.
Really glad it is working well for you. That is the kind of feedback we pass straight back to the smith. Thank you for taking the time.
Ebony/Black / 300mm
I just realized I made a terrible mistake!! I once again was looking at this beautiful knife at your online store, I scrolled down and saw my review. I was shocked!! I realized I sent this review to you by mistake regarding another knife. I sent the incorrect review of a knife that belonged to another artisan. I wanted too apologize to you and the artisan. I love the knife, it is very beautiful, a true work of art. I sincerely hope I did not cause any hardship or inconvenience to your online store or most importantly to the artisan. I hope you will take down the old review and place this one, the correct one on your site. Again, I apologize and hope you can forgive my mistake.
Hello Michael,
Thank you for taking the time to write, and we are truly sorry the knife did not meet your expectations.
We replied to your email about this issue on August 13th, within the hour, because we wanted to look into this properly with the help of Tadokoro Hamono rather than guess. Our message may not have reached you, so please do check your inbox and Spam folder or write to us again at info@japanese-food-craftsman.com.
We would still very much like to see,a s mentioned in our email, the pictures and a cutting attempt video of the knife and have Tadokoro check them to advise for possible solutions to this issue.
Again, pur apologies for the experience. And looking forward to hearing from you.
The Japanese Food Craftsman team